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FAQ Wriston Luxury Watch

Frequently Asked questions Wriston Luxury Watch

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  1. How do I login to my account?

    • Visit the login page on our website or app.
    • Enter your username/email and password.
    • Click on the “Login” button to access your account.

  2. Can I sign up using an OTP code?

    • Yes, during the signup process, you will have the option to sign up using an OTP (One-Time Password) code.
    • Enter your mobile number or email address.
    • You will receive an OTP code via SMS or email.
    • Enter the OTP code received to complete the signup process.

  3. How do I edit my account information?

    • After logging in, navigate to the “My Account” section.
    • Here, you can update your personal information such as name, email address, shipping address, and contact details.
    • Make the desired changes and click on the “Save” or “Update” button to update your account information.

  4. What should I do if I forget my password?

    • On the login page, click on the “Forgot Password” or “Reset Password” link.
    • Enter your email address or username associated with your account.
    • You will receive instructions on how to reset your password via email or SMS.

  5. How do I proceed to checkout?

    • Once you have added the desired items to your cart, click on the “Checkout” button.
    • Review your cart to ensure all items and quantities are correct.
    • Proceed to enter your shipping address and select your preferred payment method.
    • Complete the checkout process by confirming your order and making the payment.
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Yes, we prioritize the security of your transactions. We use the world’s leading payment  gateways (( Network )), ensuring secure and reliable transactions.

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We utilize top-tier shipping companies such as DHL, ARAMEX, and FEDEX for fast and reliable delivery. Shipping duration varies depending on the destination, typically ranging from 5 to 12 days.

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We have shipping coverage is worldwide.

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The shipping cost for watches varies depending on factors such as the shipping destination, the size and weight of the package, and the shipping method chosen. However, in most cases, the prices of watches include the shipping cost. If you have specific questions about shipping costs or want to confirm the total costs for your order, please don’t hesitate to contact us directly. We’re here to assist you and provide any necessary information to ensure a smooth purchasing process.

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Yes, in most cases, shipping costs are included in the total price of the product and include taxes. However, there may be exceptional cases where shipping is calculated separately from taxes. You can contact our team to confirm this and to get an approximate amount for the shipping and taxes if necessary. We will strive to provide the best service possible to ensure your comfort and satisfaction.

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Yes, all our watches are fully insured from our side before shipping.  

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Most watches come with an international warranty, papers and the original box. Unless it’s stated in the watch specification on our website. 

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You can return the watch within 14 days of receiving it. The cost of return shipping will be borne by the customer.

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Upon receiving the watch in our offices, we inspect it and make sure it came back in the same condition as we sent it. If everything is in order, we will initiate the refund process via bank transfer.

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In accordance with our policy, if the watch contains a manufacturing defect from our end, full refund will be provided without any extra fees to be paid from the customer side. “In case the customer returns the watch for personal reasons, they will be required to bear a deduction ranging from $150 to $200 for bank transfer fees. This deduction covers the cost of bank transfer fees and administrative expenses 

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Typically, the warranty period varies by brand. Warranty periods usually range from 2 to 5 years, depending on the manufacturer’s policy.

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At Wriston, we provide a one-year warranty for watches that come without a manufacturer’s warranty or for those whose warranties have expired. This warranty covers all mechanical parts but does not guarantee against scratches or damages caused by the customer.

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We are open from Monday to Friday, from 10:00 AM to 8:00 PM. You can also reach out to us via email or WhatsApp, and our team will respond to all your inquiries within 2 to 4 hours.

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Wide Selection: We can source watches from most of the well-known brands worldwide, offering you a vast selection to choose from.

Competitive Prices: Our prices are unmatched in the market. We strive to offer the lowest prices available, ensuring you get the best value for your money.

Authenticity Guarantee: We guarantee the authenticity of all our watches, providing you with peace of mind that you are purchasing genuine products.

Exceptional Service: Our team is dedicated to providing exceptional customer service. We are here to assist you throughout the buying process and address any inquiries or concerns you may have.

Convenient Buying Process: Our website offers a user-friendly interface, making it easy for you to browse and purchase your desired watch online.

Overall, buying from Wriston ensures you receive high-quality watches at unbeatable prices, backed by excellent customer service and authenticity guarantee.

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At Wriston, we do not charge any commission on watch sales. All watch transactions are monitored by the CEO, regardless of their value. 

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Absolutely! You can visit the “Sell your watch” page on our website, fill out the required information, along with your suggested price. Upon approval from our side, we will arrange the shipping and payment process.

If you are in Dubai, you can visit our store, where we will inspect the watch in front of you. Once you agree to the offered price, you will receive your payment immediately by cash or bank transfer.

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Yes, you can still sell your watch to Wriston even if you live abroad. Simply visit the “Sell your watch” page on our website and follow the instructions to provide the necessary information and your suggested price. Upon approval, we will arrange the shipping process for you to send the watch to us.

Once we receive the watch and inspect it, we will proceed with the payment process, which can be done through bank transfer to your account.

Please note that we will be responsible for the shipping costs incurred when sending the watch to us from abroad.

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Yes, you can contact us via WhatsApp or schedule a Zoom meeting to view the watch and discuss its features.

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